A. There are two different types of supervisors within the Trainer Experience Portal.
A Public Supervisor is available to all Warriors and any Warrior is able to see their contact details and log sessions with them
A Private Supervisor is not publicly seen by Warriors and for a Warrior to log sessions with them the Warrior must enter their details.
Regardless of whether a supervisor is public or private, the supervisor must accept to having the Warrior logging sessions with them.
Q. How can I sign up as a Private Supervisor?
A. If a supervisor wishes to sign up to become a private supervisor, they can select this option when confirming their details from the individual warrior who sent the request. This means they will not appear on the public supervisor list.
Q. How can I sign up as a Public Supervisor?
A. If a supervisor wishes to sign up to become publicly available, they can scan the below QR code and provide their details. This will list them on the Trainer Experience Portal and all Warriors will be able to request to log sessions with them.
Q. How can I accept a Supervisor Request?
Once a Warrior has requested to log sessions with the supervisor, the supervisor will receive a text message from ‘TrainerExp’ with a link. This link is unique to the supervisor and will take them to their individual dashboard.
*We recommend the Supervisor bookmarks and saves this page. This link will work on a mobile phone device only.
If the supervisor is new, the supervisor will need to confirm their details prior to accepting the student.
On the dashboard, Supervisors will be able to see Warriors who are wishing to log sessions with them ‘Student Requests’ and sessions that warriors have logged ‘Sessions logged’.
Click on 'Accept Request'
Q. Confirming a Warrior.
A. To allow a Warrior to log sessions with them, a Supervisor will need to accept the request from the Warrior. To do this, the Supervisor needs to log in to their dashboard, click on the ‘Student Requests’ button and then click “Confirm Request’ next to the appropriate Warrior. Once this is done, the Warrior will be able to log sessions with that Supervisor.
Q. Confirming a Session.
A. To confirm a logged session, a Supervisor will need to log in to their dashboard, click on the ‘Sessions Logged’ button and then click “Confirm Session’ next to the appropriate session (see image on the right).
Once the Supervisor clicks on 'Confirm Session', they will need to:
Provide feedback on the session (Fill in the feedback box)
Rate the session (click on the sweat drops)
Sign off the session (click on the ‘Add Signature’ box and sign with finger)
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The answer for all your questions!
HANDY HINT 1
Warriors should organise with their selected supervisor, a time for their first session (via text or in person) and inform them that they will be added as a supervisor and to look out for TEP text which will contain a link for them to click on and complete their details.
HANDY HINT 2
Prior to the Warriors session, it is good to allow for 10mins so the Warrior and their selected supervisor can step through the process of adding the Supervisor to the Warriors ‘My Supervisors’ list allowing them to log future sessions.
HANDY HINT 3
At the end of the session, refer to the Supervisor how to guide, ensuring that the Supervisors follow the 3 steps of feedback and successfully confirm the session. This will ensure the supervisor is familiar with the process.